At KoalaCloth, we care deeply about your privacy — and your trust means everything to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you shop with us or visit our website.
By using our website (koalacloth.co.uk) or providing your personal information, you agree to the terms of this policy.
This website is operated by KoalaCloth UK, a brand by Captain Commerce Ltd, a company registered in England and Wales.
For any privacy questions, feel free to contact us at info@koalacloth.co.uk.
🔍 What Information We Collect
We only collect what we need to serve you better:
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Your name and contact details (email, delivery address, phone number)
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Order and delivery details
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Payment information (processed securely – we never store your card details)
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Preferences (if you've opted in to marketing)
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Website usage data (via cookies and analytics tools like Google Analytics)
💡 How We Use Your Information
We use your information to:
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Process and dispatch your orders
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Send order updates and confirmations
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Provide customer support
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Improve our website and user experience
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Send marketing emails (only if you’ve opted in — and you can unsubscribe at any time)
🤝 Sharing Your Info
We do not sell or rent your personal data. Ever.
We may share limited information with trusted third-party partners who help us:
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Process secure payments
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Ship and track your orders
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Manage our email and support systems
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Analyse website traffic to improve performance
These partners are required to comply with UK data protection laws and are only authorised to use your data to support KoalaCloth.
🧾 Your Rights (Under UK GDPR)
As a UK resident, you have the right to:
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Request access to the personal data we hold about you
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Ask for corrections or updates to your information
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Withdraw consent for marketing communications
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Request deletion of your personal data (where legally permitted)
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Lodge a complaint with the Information Commissioner’s Office (ICO) if you're unhappy with how your data is handled
To exercise your rights, simply contact us at info@koalacloth.co.uk
🍪 Cookies
Yes, we use cookies (unfortunately, not the biscuit kind). They help us:
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Remember what’s in your cart
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Understand how people use our website
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Improve performance and user experience
You can manage or disable cookies in your browser settings at any time.
🔐 Data Security
We use SSL encryption and secure technologies to protect your data.
While no online system is 100% foolproof, we take all reasonable precautions to keep your personal information safe and secure.
🔄 Updates to This Policy
We may update this Privacy Policy from time to time.
Any significant changes will be posted on this page. Your continued use of our site means you accept any updated terms.
📬 Contact Us
Have questions, feedback, or privacy concerns?
Reach out anytime to our friendly team at:
Thanks for trusting KoalaCloth — we’ll always do our best to protect your data and your peace of mind.
