🚚 How much is shipping?
We offer free shipping across the UK on all orders.
For orders outside the UK, shipping fees will be calculated at checkout.
⏱️ How long does delivery take?
Standard UK delivery usually takes 5–10 working days, depending on your location.
We'll keep you posted with tracking updates along the way.
🔍 How do I track my order?
Once your order’s dispatched, you’ll receive a confirmation email with a tracking link so you can follow your parcel door-to-door.
📄 Why isn’t there an invoice in my parcel?
We’re cutting down on paper waste. All invoices are sent by email.
Need another copy? Just drop us a message — we’re happy to help.
❌ Can I cancel my order?
You can cancel your order free of charge, as long as it hasn’t been dispatched yet.
Please get in touch as soon as possible.
🔄 Can I return or exchange my order?
Of course! You’ve got a 60-day return window.
As long as your item is unused and in original condition, we’ll sort out a return or exchange.
💳 What payment methods do you accept?
We currently accept Visa, Mastercard and PayPal.
(Buy now, pay later options coming soon!)
📦 Will everything arrive in one package?
Sometimes larger orders may arrive in multiple parcels, depending on stock availability.
Don’t worry — you’ll receive separate tracking info for each.
🔒 Is my order secure?
Absolutely. All payments are SSL encrypted and processed securely by our trusted providers.
We never store your payment details.
For anything else, feel free to reach out — our KoalaCloth support team is here to help! 🐨✨
